Legal
Privacy Policy
Last updated: May 16, 2026
At Norvex Systems, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or contact us through any channel.
1. Information We Collect
When you interact with Norvex Systems, we may collect the following types of information:
Personal Information
Full name, email address, phone number, company name, and business website -- provided when you submit a consultation form, contact us, or engage our services.
Business Information
Details about your business operations, workflows, and automation needs shared during consultations, onboarding, or project discussions.
Usage Data
Information about how you interact with our website, including pages visited, time spent, browser type, and device information. This data is collected through cookies and analytics tools.
Communication Records
Emails, chat messages, phone call logs, and any other communications exchanged between you and our team.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and consultation requests
- To provide, deliver, and improve our automation services
- To communicate project updates, timelines, and deliverables
- To send relevant service information and follow-ups (only with your consent)
- To analyze website usage and improve our online experience
- To comply with legal obligations and protect our rights
3. How We Store Your Information
Your data is stored securely using industry-standard practices. We implement the following safeguards:
Encrypted Storage
All personal data is stored in encrypted databases with restricted access controls.
Secure Transmission
Data transmitted between your browser and our servers is protected using SSL/TLS encryption.
Access Controls
Only authorized team members with a legitimate business need can access client information.
Regular Audits
We conduct periodic security reviews to ensure our systems meet current protection standards.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions and consultation data are retained for up to 24 months after your last interaction. Project-related data is retained for the duration of our business relationship and up to 36 months after project completion. You may request deletion of your data at any time by contacting us.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist us in operating our website and delivering services (e.g., email delivery, analytics), bound by confidentiality agreements
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of Norvex Systems, our clients, or others
- With your explicit consent
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at systemsnorvex@gmail.com.
7. Cookies
Our website uses cookies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. We use essential cookies for site functionality and analytics cookies (such as Google Analytics) to understand how visitors use our site.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party services you interact with.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
Toronto, Ontario, Canada
Kigali, Rwanda (Downtown, near Okapi Hotel)